Privacy notice

Who looks after your information?

Motor Vehicle Services Slough Ltd is the data controller for information we use to run MVS. Company number 17068280, registered in England and Wales. Our registered office is The Garage, Lorne Close, Slough, SL1 2TL.

For customer or privacy enquiries, email MVSFKB@gmail.com, call 01753 577575 or write to the address above.

What we collect and why

• Bookings and workshop work: your name, contact details, registration, vehicle information, service choice, preferred appointment, messages and relevant job records. We use these to respond, arrange work and keep you updated. Our basis is taking steps at your request before a contract, or performing our contract with you.
• Cars and parts enquiries: contact details, the item, your question or reservation request, and vehicle details where needed for fitment. We use these to answer you and agree a possible purchase, on the same contract basis.
• Apprentice applications: contact and address details, experience, training, interests, driving licence information and the reference details you provide. We use these to assess your application and contact you, taking steps towards a possible employment contract. Assessing references also serves our legitimate interest in recruiting suitable people. Please make your referee aware of this notice.
• Administration and security: correspondence, transaction and job records, technical logs and network information such as IP addresses. We use these for our legitimate interests in running and protecting the business, handling complaints and preventing duplicate or abusive requests. We retain records required by accounting or other laws to meet legal obligations.
• Optional marketing: only the reminders and offers you choose to receive, using your consent. The booking form has separate, unticked email and WhatsApp choices. You can book without either. Withdraw consent at any time by emailing us or using an unsubscribe option in the message. This does not stop essential messages about work you have requested.

Required form fields are needed to handle that request online. If you prefer, call us. Please avoid including payment-card details, passwords or unnecessary health or other sensitive information in messages.

Workshop photographs and job information may be used to explain findings and document work. Public website photographs are separate from private customer records; number plates should be covered before publication. Contact us if a photograph raises a privacy concern.

Who receives your information?

Authorised MVS staff use your information. Service providers support our website hosting (Hostinger), workshop and booking system (ForgeDesk), cloud application and database services (including Vercel and Neon), and email and customer communications. Our published email uses Google's Gmail service. Relevant information may also go to professional advisers, authorities where required, or service partners where needed to carry out work agreed with you.

A website request may be stored in WordPress and passed to the workshop system, with a notification to the garage. Access to customer and job records requires authorisation; they are not public stock listings.

Cloud and communications providers can process information in more than one country. Contact us for the processing locations and transfer arrangements relevant to your request, including information about any applicable safeguards.

If you book through BookMyGarage, Service4Service or Servicing Stop, that company also handles information under its own privacy notice. Our links let you choose to visit their service. Information supplied to MVS by a booking partner is used to arrange and deliver your workshop visit. Please contact the original provider about its booking or payment arrangements.

How long do we keep it?

Retention depends on what the information is for: whether an enquiry or application is still active, whether work or a sale has taken place, applicable record-keeping duties, and whether records are needed for warranty issues, complaints or legal claims. Information should be deleted or anonymised when it is no longer needed for these purposes. Ask us about the retention of a particular record.

This website does not promise automatic deletion of your enquiry after a fixed number of days. Browser storage has separate, shorter lifetimes described in our cookies and device information.

Your choices and rights

You can ask for access to your personal information, correction, deletion, restricted use or a portable copy where the relevant right applies. You can object to processing based on legitimate interests and to direct marketing. You can withdraw consent without affecting processing already carried out lawfully.

Email MVSFKB@gmail.com to exercise these rights. We may need enough information to verify your identity. If we need to keep a record for a legal reason, we will explain that.

You can complain to us and to the Information Commissioner's Office (ICO). You do not have to contact us first to raise a concern with the ICO.

Find us map

The Google map on Find us loads automatically when you open the contact page. Google receives your IP address and browser information and may use cookies or other storage under its privacy policy. You can remove the embedded map and continue to use the address and phone numbers. See map choices and device information for how to remove the map.

The optional 3D view

The engine and workshop recreation run in your browser. The design switch does not save a preference or set a cookie. Booking, customer updates and stock links use the same MVS services in both views.

In the 3D view, the neighbourhood map connects to OpenFreeMap automatically when you open Find us. The map provider receives your IP address and browser information to deliver map data. We do not request your location. Select Close map to remove the embedded map. It stays closed until you reopen it. Reloading the page restores automatic loading when you open Find us. Directions open Google Maps only when you choose that link.